Every card payment has a cost. When someone gives £50 by card, the card network, the banks and the payment provider each take a small share. Someone has to pay that, and in Givana your community decides who.
The two options
Your community pays. The giver gives £50, and your community receives £50 minus the fees. It's the simplest experience for givers: they see one number.
Your givers pay. The giver sees the fees added on top, and your community receives the full £50. Their receipt shows the gift, the fees and the total, so it's clear what went where.
Neither is right for everyone. Some communities feel strongly that a gift should arrive whole. Others prefer givers never to see a fee. In Givana it's one setting: Settings → Giving page → Who pays the fees?
What the fees are
From 15 October 2026, Givana's pricing has two parts.
- Card processing: what Stripe charges, passed on exactly. For standard UK cards, that's 1.5% + 20p.
- Givana's fee: a flat amount per gift. Nothing on gifts under £2, 50p on gifts from £2 to £19.99, and £1.50 on gifts of £20 or more.
On a £50 gift where your community pays, that's £1.50 to Givana and about 95p to Stripe, so you receive £47.55. If your givers pay instead, they give £52.49 and you receive the full £50. You can see the full breakdown on our pricing page.
Things to think about
- Gift Aid is on the gift. If givers cover the fees, Gift Aid is claimed on the gift, not the fees, so a £50 gift is still worth £12.50 in Gift Aid.
- Refunds. Fees aren't refunded by the card networks or by Givana. If you pay the fees, a refunded gift costs you those fees.
- Consistency matters. Givers notice when the total changes. Pick one approach and explain it once, in your notices or on your giving page.
Whichever you choose, every gift in your dashboard shows the gift, Stripe's fee and Givana's fee, so your reports always add up.