What's new

• Attachments: add screenshots or PDFs to a support conversation (they're scanned for viruses first).
• Replies by email: reply to a support email and it lands in the conversation.
• Status page: givana.uk/status shows whether anything's wrong, and what we're doing about it.

Givana staff can no longer use admin tools without two-step sign-in, whichever way they signed in. It's one more protection for your community's data.

Givers can now choose Give regularly on your giving page: weekly, fortnightly, every 4 weeks, monthly or yearly, by card or (in the UK) Direct Debit, starting today or on a date they pick.

• No account needed: givers manage their gift from a link in their emails. They can change the amount, date or fund, pause, or stop.
• Your view: Regular giving in the dashboard lists every regular gift and its status.
• Your choice: it's on by default. Turn it off in Settings → Giving page if you'd rather not offer it.

The View receipt online button in receipt emails now opens a receipt page you can print or save as a PDF. It shows the gift, any fees covered, the fund, the date and the reference.

• Giving statements: regular givers can see everything they gave your community in a UK tax year (6 April to 5 April), with totals per fund, and print it for their records. Each April we email last year's statement.
• Card reminders: if a regular giver's card is about to expire, we email them to add the new one, so their gift doesn't stop.
• Make it regular: one-off receipts now offer to turn the gift into a regular one, with the same amount and fund.

Communities can now contact Givana from Support in the dashboard and follow each conversation there. Givers can ask for a refund from the link in their receipt. The request comes to Givana, and we follow it up with the giver by email.

After a Tap to Give gift, the thank-you screen shows a QR code. Givers scan it with their own phone to get an emailed receipt and, at UK communities registered for Gift Aid, to add a declaration. Nothing is typed on your device.

Givana now has a help centre with step-by-step guides, this changelog and a blog. Help articles are searchable and tell us whether they helped, and the changelog and blog have RSS feeds.

Gift Aid is now an integration in Settings → Integrations. Once connected, Givana groups eligible gifts into claim batches. A gift can never be claimed twice, refunds after a claim are adjusted in the next batch, and each batch exports in the format HMRC Charities Online accepts.

• Fee reports: a per-gift breakdown of the gift, Stripe's fee and Givana's fee, with totals.
• Disconnect Stripe: owners can disconnect their Stripe account from Settings. Your gift history stays in Givana.

To refund a gift, open it in the dashboard and choose Request a refund. Givana reviews the request and issues the refund through Stripe, and the giver gets an email when it's done. Processing and Givana fees aren't refunded, as our terms explain; when your community pays the fees, the refund is the gift minus those fees.

If your community is registered with HMRC for Gift Aid, givers on your giving page can now make a Gift Aid declaration before they pay. Kiosk givers can scan the QR code on the thank-you screen to do the same afterwards, on their own phone. Each declaration records the giver's name, home address and which gifts it covers.

• Notifications: the bell keeps notifications you've read, and See all opens the full list.
• Dates: a new date picker replaces the browser's own everywhere.
• Community profile: branding (logo and accent colour) now lives in your community profile, in one place.
• Names: givers' names show capitalised, however they typed them.
• Payout readiness: Stripe's outstanding requirements are counted, so you can see how close you are.

Every gift now shows where its money is: succeeded (the payment went through), available (in your Stripe balance), scheduled (on its way to your bank) and paid out. Reconciliation opens on the last 7 days with quick presets for other ranges.

Fees are now recorded per gift at exactly what Stripe charged, so the numbers match your Stripe statement to the penny.

When givers paid the fees, your totals used to include them. Dashboard totals, reports and Gift Aid now use the gift itself, which is what you received and what HMRC expects.

Each community now chooses who pays the fees in Settings → Giving page: your community, or your givers. Givers no longer see a "cover the fees" tick box. If you choose givers, their receipt shows the gift, the fees and the total, so it's always clear what went to you.

Also new: every drop-down in the dashboard is now searchable, and the Givana app tells you when an update is ready and offers to install it.

Your suggested amounts, thank-you message, currency and wording (which follows your community type: church, mosque, temple, synagogue or organisation) now reach your giving page, the Givana app and the kiosk. Change them once in Settings and every surface follows.

Tap to Give is here. Install the Givana app on an Android phone or tablet your community owns, sign in, and givers can tap a card, phone or watch to give. No card reader to buy.

• Pair in seconds: scan the QR code on your dashboard's Overview to sign the device in, or sign in with your email and password. Fingerprint or face unlock keeps it quick after that.
• A device check first: the app tells you straight away if a device can't take contactless payments, before you set anything up.
• Built for a queue: after each gift the app thanks the giver and gets ready for the next one.