What's new

Givers can now choose Give regularly on your giving page: weekly, fortnightly, every 4 weeks, monthly or yearly, by card or (in the UK) Direct Debit, starting today or on a date they pick.

• No account needed: givers manage their gift from a link in their emails. They can change the amount, date or fund, pause, or stop.
• Your view: Regular giving in the dashboard lists every regular gift and its status.
• Your choice: it's on by default. Turn it off in Settings → Giving page if you'd rather not offer it.

• Giving statements: regular givers can see everything they gave your community in a UK tax year (6 April to 5 April), with totals per fund, and print it for their records. Each April we email last year's statement.
• Card reminders: if a regular giver's card is about to expire, we email them to add the new one, so their gift doesn't stop.
• Make it regular: one-off receipts now offer to turn the gift into a regular one, with the same amount and fund.

Communities can now contact Givana from Support in the dashboard and follow each conversation there. Givers can ask for a refund from the link in their receipt. The request comes to Givana, and we follow it up with the giver by email.

After a Tap to Give gift, the thank-you screen shows a QR code. Givers scan it with their own phone to get an emailed receipt and, at UK communities registered for Gift Aid, to add a declaration. Nothing is typed on your device.

Givana now has a help centre with step-by-step guides, this changelog and a blog. Help articles are searchable and tell us whether they helped, and the changelog and blog have RSS feeds.

Gift Aid is now an integration in Settings → Integrations. Once connected, Givana groups eligible gifts into claim batches. A gift can never be claimed twice, refunds after a claim are adjusted in the next batch, and each batch exports in the format HMRC Charities Online accepts.

• Fee reports: a per-gift breakdown of the gift, Stripe's fee and Givana's fee, with totals.
• Disconnect Stripe: owners can disconnect their Stripe account from Settings. Your gift history stays in Givana.

To refund a gift, open it in the dashboard and choose Request a refund. Givana reviews the request and issues the refund through Stripe, and the giver gets an email when it's done. Processing and Givana fees aren't refunded, as our terms explain; when your community pays the fees, the refund is the gift minus those fees.

If your community is registered with HMRC for Gift Aid, givers on your giving page can now make a Gift Aid declaration before they pay. Kiosk givers can scan the QR code on the thank-you screen to do the same afterwards, on their own phone. Each declaration records the giver's name, home address and which gifts it covers.

Tap to Give is here. Install the Givana app on an Android phone or tablet your community owns, sign in, and givers can tap a card, phone or watch to give. No card reader to buy.

• Pair in seconds: scan the QR code on your dashboard's Overview to sign the device in, or sign in with your email and password. Fingerprint or face unlock keeps it quick after that.
• A device check first: the app tells you straight away if a device can't take contactless payments, before you set anything up.
• Built for a queue: after each gift the app thanks the giver and gets ready for the next one.