Terms of Service

01The agreement

These Terms of Service (the “Terms”) are an agreement between you (the community or organisation using Givana) and Givana Technologies Ltd(“Givana,” “we,” “us”), a company registered in England and Wales with company number 17281898, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. By creating an account or using the service, you agree to these Terms and to our Privacy Policy.

If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

02Accounts & eligibility

You must be at least 18 and able to enter a binding agreement. You're responsible for keeping your credentials secure and for activity under your account. Invite teammates with the appropriate role, and remove access promptly when it's no longer needed.

Tell us promptly if you suspect any unauthorised access to your account.

03The service we provide

Givana provides software to create giving pages, accept gifts through a connected payment processor, issue receipts, and keep reconciled records. We provide the experience and the records; we do not take custody of your funds.

Features may change over time as we improve the product. We won't materially reduce core functionality you rely on without reasonable notice.

04Payments, payouts & fees

Gifts are processed by Stripe into your community's own connected Stripe account, and paid out to your community's bank account on its Stripe payout schedule. Stripe's fees are set by Stripe; Givana's platform fee is shown transparently on our Pricing page.

• Givana's fee is a flat amount per gift: £0 under £2, 50p from £2 to £19.99, and £1.50 from £20 (the same amounts in US dollars, euros and Canadian dollars; other currencies pay 2.5%).
• Stripe's card processing feesapply to every gift, including those under £2. Givana's fee and Stripe's fee are taken before the money reaches your community, unless your givers cover the fees. You pay Stripe's actual fee on each gift: we keep back Stripe's standard UK rate (currently 1.5% + 20p) when the gift is made, then settle any difference with your community's Stripe account, as a debit or a top-up, once it adds up to £1 or more.
• You authorise Givana to facilitate charges and payouts, and to issue refunds you request through Givana.
• All fees are non-refundable.That covers Givana's platform fee, card-processing (Stripe) fees, and any fees a giver paid on top of their gift. Stripe doesn't return its processing fee when a gift is refunded, so neither does Givana. Givana doesn't charge anything extra to process a refund.
• Refunds go through Givana. Your community requests a refund from its dashboard; Givana reviews it and issues it through Stripe. A refund returns the gift amount only. When your community pays the fees, the giver gets back the gift minus those fees, and that same amount is taken back from your community, never more than it received. Givers request refunds through Givana too, not from you directly.
• Refunds after a payoutare recovered from your community's connected account: first its Stripe balance, then the bank account it pays out to.
• Disputes (chargebacks)are raised by a giver's bank, not by Givana or you. Stripe charges a dispute fee (about £20), which is passed to your community along with the disputed amount. We notify you when a dispute opens, and you agree to help with evidence before the deadline.
• Losses:if a refund or dispute can't be recovered from your connected account, Givana may recover it from future payouts. Where Stripe can't recover it at all, Givana carries the loss.
• Your connected account is also governed by the Stripe Connected Account Agreement, which you accept during Stripe onboarding.
• You're responsible for any taxes applicable to gifts received.
• Refunds follow our Refund Policy.

05Your responsibilities

You agree to use Givana lawfully and to provide accurate information about your organisation. You're responsible for the content of your giving pages, the accuracy of fund descriptions, and the receipts you issue to donors.

You'll comply with the rules of the payment processor and with applicable financial, tax, and charity regulations in your jurisdiction.

06Acceptable use

To protect everyone, you agree not to use Givana to:

• Solicit funds fraudulently or misrepresent how gifts will be used.
• Process payments unrelated to genuine charitable or community giving.
• Attempt to breach security, probe for vulnerabilities, or disrupt the service.
• Upload unlawful, infringing, or harmful content.

Detailed rules live in our Acceptable Use Policy.

07Data & ownership

Your data stays yours. You can export your donations, donors, and statements at any time, and we won't hold your records hostage. We handle data as described in the Privacy Policy.

08Data processing

When your givers use your giving pages, kiosk or the Givana app, your community is the controller of their personal data and Givana is your processor. This section is the data processing agreement between us required by Article 28 of the UK GDPR.

• What we process:givers' names, email addresses, gift details, funds, messages, Gift Aid declarations (name, home address, postcode) and payment references, for as long as your account is active and then as set out in our Privacy Policy.
• Why: only to provide the service to you: taking gifts, sending receipts, keeping your records, and supporting your Gift Aid claims. We act only on your documented instructions, which are these Terms and how you use the service.
• Confidentiality and security: everyone at Givana who can access this data is bound by confidentiality, and we keep appropriate technical and organisational security measures in place.
• Sub-processors:you authorise us to use Stripe (payments), our hosting provider (UK or EEA), Resend (email) and Cloudinary (images). We'll tell you before adding or replacing a sub-processor, and you may object. Each is bound by data protection terms at least as protective as these.
• International transfers: only with the safeguards described in our Privacy Policy.
• Helping you:we'll help you respond to givers' rights requests, and with security, breach notification and data protection impact assessments, taking into account what we can reasonably do.
• Breaches:we'll tell you without undue delay after becoming aware of a personal data breach affecting your givers' data.
• At the end: when your account closes, you can export your data; we then delete it, except where the law requires us to keep it.
• Audits:we'll make available the information you reasonably need to show we meet these obligations.

09Availability & support

We work hard to keep Givana available and reconciled, but we don't promise the service will be uninterrupted or error-free. We'll provide support through the channels described on our site and aim to respond promptly to urgent issues.

10Suspension & termination

You may close your account at any time. We may suspend or terminate access where these Terms are breached, where required by our processor or the law, or to protect the safety of the service, giving reasonable notice where we can.

On termination you may export your data for a reasonable period, after which it is handled per our retention practices.

11Disclaimers

Except as expressly stated, the service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. We don't warrant that the service will meet every requirement or be free of all errors.

12Limitation of liability

To the fullest extent permitted by law, Givana will not be liable for indirect or consequential losses, or for loss of profits, revenue, goodwill or data. Our total liability to you for all claims in any 12-month period is limited to the greater of the platform fees you paid Givana in the 12 months before the claim and £100. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law.

13Changes to these terms

We may update these Terms as the service evolves. We'll update the version and date above and, for material changes, notify communities in the dashboard and by email. An owner then needs to accept the new version from the dashboard within 30 days; after that, your giving pages pause until the new terms are accepted.

14Governing law

These Terms, and any dispute arising from them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

15Contacting us

Questions about these Terms? Reach us any time.

Email: legal@givana.uk
Post: Givana Technologies Ltd (Legal), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom