04Content standards
Content you publish on giving pages and receipts must be lawful, accurate, and yours to use. Don't upload material that is infringing, deceptive, hateful, or otherwise harmful. We may remove content that breaches this policy.
01Purpose
This Acceptable Use Policy keeps Givana safe and trustworthy for every community and donor on it. It expands on the acceptable-use section of our Terms of Service and applies to everyone who uses Givana.
02What we expect
In short: use Givana for genuine charitable and community giving, be honest with your donors, and respect the people and systems around you.
- Describe funds and appeals accurately, and use gifts as represented.
- Keep your account secure and your team's access current.
- Follow the rules of the payment processor and the law where you operate.
03Prohibited uses
You may not use Givana to:
- Solicit funds fraudulently or misrepresent how gifts will be used.
- Process payments unrelated to genuine charitable or community giving, including money laundering or sanctions evasion.
- Facilitate illegal activity, or fund anything unlawful in your jurisdiction.
- Harass, threaten, or harm others, or infringe their rights.
- Resell or sublicense the service except as permitted in writing.
05Security & integrity
To protect the platform for everyone, you agree not to:
- Probe, scan, or test the vulnerability of the service without authorisation.
- Circumvent authentication, rate limits, or tenant boundaries.
- Introduce malware, or interfere with the service's normal operation.
- Access data that isn't yours, or attempt to de-anonymise other communities' donors.
Responsible disclosure is welcome. See our Security page.
06Enforcement
Where this policy is breached we may, proportionately and with notice where we can: ask you to fix the issue, remove offending content, suspend a feature, or (for serious or repeated breaches) suspend or close the account. Urgent risks to donors, the processor, or the platform may require immediate action.
07Reporting & contact
If you see misuse, tell us. We take reports seriously and act quickly.
Report abuse: legal@givana.uk
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