Refunds go through Givana, so every refund is checked and recorded. You can't refund a gift directly from Stripe.
Ask for a refund
- Find the gift in Donations and open it.
- Choose Request a refund.
- Choose a reason (Duplicate gift, Wrong amount, Giver didn't authorise it, Wrong fund or Other) and add any details.
Givana reviews the request and issues the refund through Stripe. The giver gets an email when it's done, and the gift shows as refunded.
What's refunded
A refund returns the gift. Card processing and Givana fees aren't refunded. If your community pays the fees, the refund is the gift minus those fees. See our terms for the details.
When a giver asks
Givers can ask for a refund from the link in their receipt. Those requests come to Givana, and we follow up with the giver.